Tell us what happened
Send your order number and a short description of the issue.
RETURNS & REFUNDS
If something isn’t right,tell us.
We want the return process to feel clear and human. Start with your order details, tell us what happened, and we’ll guide the next step.
30
DAY SATISFACTION PROMISE
Wait for instructions
We’ll tell you what information is needed and whether a return is required.
Resolution
Once approved, the remedy is processed according to the issue, policy and any rights that apply by law.
Unopened items are simplest
For change-of-mind requests, contact us within 30 days of delivery. Hygiene and product condition may affect eligibility, so please contact us before sending anything back.
Contact us before returning it
If your item arrives damaged, faulty, leaking, or different from what you ordered, send your order number and clear photos so we can assess the issue quickly.
Back to the original payment method
Approved refunds are returned to the original payment method. Bank processing time can vary after a refund is issued.
AUSTRALIAN CUSTOMER RIGHTS
Your statutory rights still apply.
Nothing in this page is intended to exclude or restrict rights that cannot be excluded under the Australian Consumer Law. Faulty or non-conforming goods may carry rights to a repair, replacement or refund depending on the circumstances.
START HERE
Contact support →
Have your order number ready.
A clear description and photos, when relevant, help us resolve return and delivery issues faster.