Use it as directed
Follow the product directions and give the routine a fair, consistent try.
THE SOLAVYN PROMISE
Try the ritualwith less pressure.
If your SOLAVYN experience is not what you expected, contact us within the satisfaction window and we’ll review the order with you.
Start a support request →
HOW IT WORKS
A promise designedto feel simple.
Contact us within 30 days
Have the order number and a short explanation of your experience ready.
We review the request
We explain the available resolution and any information needed to complete it.
WHAT THIS MEANS
Contact us within the window
For eligible SOLAVYN purchases, contact us within 30 days of delivery with your order details and tell us what did not work for you. We’ll explain the available resolution.
WHAT IT DOESN’T CHANGE
Australian Consumer Law
The satisfaction promise is an additional SOLAVYN commitment. It does not replace or limit consumer guarantees and remedies that apply by law.
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